Contact Us

Ultimately, our patients are the reason Children’s Hospital Urgent Care exists. We constantly work to make your children’s urgent care experience a positive one. For immediate medical questions or concerns after regular business hours, please contact your Children’s Hospital Urgent Care location. For the safety of our patients, we cannot give medical advice of any kind via the internet or phone.

Contact Us

General Information & Patient Feedback

West Campus:
Ph: 865.541.8379
Fax: 865.670.6614

Emory Center:
Ph: 865.343.6980
Fax: 865.947.6907

 

Debbie Gardner

Director of Operations

debbie_gardner@teamhealth.com

865.293.5323

Billing Inquiries

1-844-277-5406

BPAC_Patient_Services@teamhealth.com

 

Marketing & Media

Jessica Williamson

Community Relations Manager

jessica_williamson@teamhealth.com

865.985.7126

Medical Records

 

Children’s Hospital Urgent Care will release medical records during operating hours to those who are authorized to receive patient’s records. Completion of the Authorization for Release of Protected Health Information form and a government issued photo ID is required to be presented in person. Whenever possible, records should be requested from the office where care was provided. Please find Authorization of Release form by location below.

 

Requests for records to be sent to a third party can be made by submission of a completed Authorization for Release of Protected Health Information and a scanned copy of a government issued photo ID of authorized parent/guardian.

Requests can be made in person or required documents emailed to: medicalrecords@childrenshospitalurgentcare.com.

 

Patient Feedback

 

Children’s Hospital Urgent Care is dedicated to providing compassionate, quality care to our patients. Tell us how we did! We value your feedback and invite you to share your experience with us. Please visit the page below to submit your feedback. Thank you for choosing Children’s Hospital Urgent Care for your family.

 

Click here for the Patient Feedback Form

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“We arrived early evening on a Saturday, we were greeted with a smile by the two wonderful ladies at the desk. Check-in was fast, and only waited a short time to be seen. Dr Townsend was great, went way above to make my three year comfortable . He had the best bedside manner that I have seen in a long time from medical professionals. I want thank the whole team for a visit my daughter really didn’t want to leave.” 5 Star Google Review, January 2020