Patient Portal

Access Your Child’s Medical Records Online


East Tennessee Children’s Hospital and its affiliated practices provide easy and private patient portal access to your child’s medical records online.


Parents who have had a child in the urgent care recently and provided an email address will automatically receive an email detailing how to access the portal.


Patients who received laboratory services while at the urgent care will receive results up to 48 hours after visit.




The interactive user guide below demonstrates how the Patient Portal works. For more information about signing up for the Patient Portal and accessing your child’s medical records visit the Medical Records department Monday through Friday 8 a.m. to 4 p.m. or call 865-541-8102.


Patient Portal User Guide – Children's Hospital from East Tennessee Children's Hospital

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“We arrived early evening on a Saturday, we were greeted with a smile by the two wonderful ladies at the desk. Check-in was fast, and only waited a short time to be seen. Dr Townsend was great, went way above to make my three year comfortable . He had the best bedside manner that I have seen in a long time from medical professionals. I want thank the whole team for a visit my daughter really didn’t want to leave.” 5 Star Google Review, January 2020